Return Request Form

Prices are subject to change without notice. Products pictured may differ in color from what you receive. Memorabilia within the display cases are props only and are not part of the display case.

Should you have any questions, e-mail us at sales@displaycasesrus.com

Questions? Special Custom Orders? Call Toll Free 1-888-361-4222

Original Order Information

Order Number:

Order Date:

Ship To Name:

Your Name:

Your Email Address:

Your Phone Number:

Ship To Postal Code:

Item to be Returned

Item Number:

Item Description:

Reason for Return

I changed my mind; didn't like
I ordered the wrong item
The item was damaged but NOT due to shipping
The item was damaged during shipping
I received the wrong item; incorrect item was shipped
Other... Please describe in the comment box below

Would You Like a Replacement?

Yes
No

Comments / Additional Information

Return Policy

Displaycasesrus.com will fully refund most items within 30 days of your item's shipping date. Please adhere to the following return policy.

Returns/Exchanges: Refunds will be subject to no restocking fee. Shipping and handling fees are non-refundable and will be deducted from the refunded total amount.
Damaged Items: We will send your replacement item free of charge.

Returning Items

Follow the simple directions below to make your return or exchange.

Please email us to get a return authorization number. Return authorizations MUST be requested within 30 days after the purchase date. Returns or exchanges over 30 days or without authorization will be refused.
Include all original packing materials, manuals and/or accessories with the product to avoid any additional fees.
Go to UPS or the USPS and ship the item back to us. You must pay the shipping fee for returning since these fees are charged by UPS or the USPS, not us. We recommend items be returned via UPS or US Post Office (insured). We also recommend that you reuse the original shipping carton and packing materials.
For Damaged Items , you will need to email us and describe the damage in detail. Please contact UPS and report that the case arrived damaged. They will then contact us to file the damage claim. Contact us after you have contacted UPS. UPS will let you know whether they are going to set an appointment to pick up the damaged item. If they don't, let us know we will handle the situation from this point.
Ship return items to:

UPS: California Framing & Collectibles

607 Hedburg Way

Oakdale CA 95361

USPS: California Framing & Collectibles

P O Box 1668